خدمة الاسترداد

RETURNS & EXCHANGE POLICY *

It is MOLTON BROWN’s intention to satisfy its customers.

No Return and/or No Exchange Policy, is mandatory except for defected items.

Please note that we do not provide any refund, however we will gladly offer an exchange for any unopened product bought on the Website that is returned within 30 days of the date of purchase, in any MOLTON BROWN’s stores in the United Arab Emirates only. All items must be accompanied by a copy of the both original receipt and in an unopened and saleable condition. We cannot accept any return by post.

Please note that we cannot offer exchanges on any opened or used products.

At the time of delivery, you may refuse the entire order only and return it in its entirety.

All products are quality controlled and checked for any faults before they are dispatched to you. Should you receive a product that is faulty please contact us immediately.

Products are classified as faulty if they are received damaged, or where a concealed manufacturing default appears within one (1) month of the date of purchase. Please note that products that are damaged as a result of wear and tear, neglect, abuse, improper maintenance or other causes attributable to you are not considered to be faulty.

In respect of defective products, you will have the following options, in MOLTON BROWN’s stores in the United Arab Emirates only:

–          To replace the product, or

–          To request the product to be repaired, if this option is available in respect of the defective product, or

–          To receive a full refund in respect of the defective product.

All refund will be made by the method payment was received. If the initial payment was made by credit/debit card, we will re-credit your credit/debit card within (14) days.

*Due to Covid-19, returns & exchanges are strictly prohibited as per UAE official guidelines until further notice. Exchanges can occur only for defected items on case to case basis.